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ROADSIDE ASSISTANCE

IN CASE OF EMERGENCY OR VEHICLE BREAKDOWN, YOU WON’T BE ALONE
If you are having any issues with your hire car, you can call our 24/7 roadside assistance, at the toll-free numbers: 800 71 39 98 from Italy, or 02 582 45 794 from abroad. Our multilingual customer service team would be glad to provide you all the needed support and assistance.

WHAT TO DO IN CASE OF

  • traffic collision or vehicle breakdown

    TRAFFIC COLLISION OR VEHICLE BREAKDOWN

    B-Rent provides you with continuous and extensive roadside assistance. If you had a traffic collision, it would be necessary to report us a written account, reconstructing the accident dynamics. You should also fill the CAI (road accident acknowledgment) form, together with the other driver involved in the crash. In case you forget to deliver these crucial records, you will be considered as the only liable person for the reparation costs. For more information, please read carefully our Rental Terms & Conditions, or give a look at our Damage Matrix. If you wish, repair costs for eventual minor damages, might be paid as soon as you return your hire car to its location.

  • Key loss

    KEY LOSS

    In case of key loss, please call the toll-free number 800 71 39 98 from Italy, or +39 02 582 45 794 from abroad.

  • replacement car

    REPLACEMENT CAR

    When the vehicle failure is not caused by the driver, or in case of a traffic collision, B-Rent will render assistance and remove the vehicle from the spot. Then, you will be provided a replacement car.

  • theft of the vehicle

    THEFT OF THE VEHICLE

    In case your hire car is stolen, you should immediately call the local police and then the car hire where you picked up the vehicle. Besides, you should provide us a copy of the theft report delivered by the police. For further information, please check our Rental Terms & Conditions. Your financial liability is strictly related to the excess reduction you asked for, when you signed your rental agreement.

  • Tyre puncture

    TYRE PUNCTURE

    All our hire cars are equipped with spare temporary tyre/repair kit. In case your vehicle gets a flat tyre, you should be able to replace the wheel/repair the tyre on your own. If you cannot reach one of our locations, just call our customer service team, that will provide you the necessary details to replace the tyre at the nearest B-Rent partner workshop. Remember to issue the invoice to B-Rent (you can find our company data are on your rental agreement).

  • Harsh climate

    HARSH CLIMATE

    If you are planning to enjoy hiking or mountain climbing, travelling in extremely cold weather areas, don’t forget to fill the tank with antifreeze liquid, each time you refuel your hire car.

  • Fuel freezing

    FUEL FREEZING

    In case of fuel freezing, we suggest waiting for the warmest hours of the day, before trying to restart the engine. Alternatively, you might keep your hire car in a closed environment, away from the harsh outside climate. Once the vehicle starts again, you should fill the tank with antifreeze liquid.

  • vehicle maintenance during the rental period

    VEHICLE MAINTENANCE DURING THE RENTAL PERIOD

    We always test our vehicles before any rental. Routine inspections (such as: engine oil level and antifreeze liquid check, tyre pressure monitoring etc.) are carried out considering the mileage travelled. However, you should always pay attention to the warning lights on your hire car dashboard, in order to report us any eventual anomalies.

  • crossing national borders

    CROSSING NATIONAL BORDERS

    Where necessary, you can cross the national borders on your hire car, but you should compulsorily return it to the Italian location scheduled, when the rental period is over. For further details, please check our Rental Terms & Conditions. If you are thinking to cross the national borders by sea, embarking your hire car, the host State could ask for a specific written authorisation. For more information, please, call the location where you picked up your hire car.

  • road safety rules

    ROAD SAFETY RULES

    Please, always be careful to the traffic signs, especially the ones showing the speed limits (in km/h). Remember that exceeding the speed limits might entail withdrawal of the driving licence. Driving under the influence of drugs or alcohol and non-use of a seat belts, are strictly forbidden. Children under 11 years old cannot travel without using a specific restraint system. We suggest parking only within the suited parking area and paying the eventual parking ticket when required.